2018 Holiday Logistics Guide
The nightmare of 2013, and the roughly two million packages that were delivered late, still looms large in the minds of retailers, carriers, and customers. So let’s check in to see how some of the largest logistics providers and retailers are preparing for this. Learn more.
Three Future Delivery Trends We are Likely to See in E-commerce
Of course, many brands are already offering next day delivery, but same day delivery is likely to become very much the norm in the years to come. Research shows that consumers are willing to pay more if it means getting faster delivery. Learn more.
The Scooter Stampede of 2018 is Great News for Urban Transportation
The beauty of the e-scooters that companies like Skip, Bird, and Lime can whisk you across towns and parks for a couple dollars. Pick one up where you find it and drop it off where you like, as long as it’s not obstructing traffic. Learn more.
This Self-Driving Car Uses a Fold-Out Robot Arm to Deliver Parcels
Based on a video of Lotte in action, the delivery vehicle can not only drive itself to a secure locker, but even place a package inside with a fold-out robotic arm — eliminating the need for any human intervention. Learn more.
How to Make Most of Crowdsourcing in Last-Mile Delivery
As the holiday season gets underway, we’re seeing more and more delivery vehicles on the road. But not all of them are immediately recognizable. That’s because many shippers are turning to crowdsourced logistics to tackle last-mile delivery. As the trend gains speed, consider these strategies to make the most out of crowdsourcing. Learn more.
GetSwift Tip: The Customer Feedback Link automatically checks the pulse of your business
- Utilize the White Labeled Customer Feedback link to get ratings and comments in real time.
- Customers can use the 5-Star rating scale as well as leave feedback.
- Proactively reach out to unsatisfied customers before they reach out to you or post about it online!
- Learn more
Mercedes’ AI research could mean faster package delivery
Using a combination of computer vision and AI, Mercedes believes it can help reduce the time needed to load packages onto vehicles and make sure these boxes are in the optimal spot for an AI-created delivery route. More importantly to delivery companies, the system is cost effective. Learn more.
To reduce traffic, pollution, delivery services hop on the bike
“UPS is very focused on urban logistics, and our ‘cycle logistics’ solutions, which the cargo e-bike is part of, are all designed to address congestion and pollution,” UPS spokesperson Glenn Zaccara said in an email. Learn more.
How smart logistics can help a retailer win the same-day delivery game
Retailers can remain competitive if they can determine how to offer same-day shipping at low prices. Same-day delivery is no longer just a plus but an expectation. Learn more.
The last mile: Logistics’ final frontier meets gig culture
The so-called “last mile” conundrum has stumped otherwise perfectly tuned systems, confronting them with routes and infrastructure that simply aren’t designed to handle the demands of frequent shipments. Learn more.
The cost of a failed delivery continues to rise, survey shows
“Today, simply tracking a package isn’t enough. Retailers and brands that want to thrive need to invest in people, processes and tools that positively impact last mile delivery and customer loyalty.” Learn more.
GetSwift Tip: Use Automated Alerts to prevent failed delivery
Maintain, retain and build customer loyalty through proactive outreach
Let your customers know when to expect their delivery with a customized SMS or Email
Send a Tracking Link and customers can follow their delivery on our White-Labeled Map…they will even see a live ETA!
Solicit feedback with an automatic survey to identify strengths and weaknesses of your business